Shipping & Returns

Shipping & Returns

UK Shipping

All orders are shipped using Royal Mail 2nd Class Recorded Delivery. Cards are sent 2nd Class standard.

All orders are posted within 5 days of purchase.

Republic of Ireland Shipping

  • £9 Additional charge

Superette Shipping

All Superette orders are fulfilled by the maker and will be posted using their chosen service. You will be updated by PinkVine when your Superette purchase has been confirmed as shipped by the maker.

Returns

Returns of products will be accepted for unused items within 14 days of delivery to you. If you'd like to return a purchase please contact us using the Email page to confirm the return address and to ensure we look out for your item. If you would like to exchange your purchase, please include this in your message.

Refunds (if applicable)

Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If this is approved, your refund will be returned to your original method of payment, within a few days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check your bank account again and consider contacting your bank. There is often some processing time before a refund is posted, and this does vary from bank to bank.
If you’ve done this and you still have not received your refund yet, please contact us using the Email page of this website.

Sale items

Unfortunately sale items cannot be refunded.

Shipping

You will be responsible for the shipping costs when returning an item. I would recommend a tracked service if possible for added security. Items that do not arrive here unfortunately, cannot be refunded. I would also ask that you wrap up your items as you received them to ensure they come back in one piece - some items are more fragile than you'd think!